About the Service:

The Accommodation Supervisor has an important responsibility in ensuring seamless deliver and high-quality accommodation planning and operational delivery for OBS/ OCS/ OIS stakeholders relocating to the Host City, Co-Host Cities, Madrid, or other global locations during the Olympic Games. This service requires a proactive and diligent individual who thrives in high-pressure environments, possesses exceptional organisational skills, and excels at fostering collaboration across diverse teams and stakeholders.

As a Supervisor of the accommodation group, this person ensures end-to-end accommodation operations, providing guidance, operational coordination and execution of tasks, and hands-on problem-solving to meet the needs of stakeholders are carried out exceptionally well and per OBS guidelines. 

Duties & Responsibilities

Oversight and Operational Planning:

• Ensuring the comprehensive Accommodation Operational Plan is effectively delivered, ensuring alignment with OBS objectives;
• Anticipate challenges, devise mitigation strategies, and maintain flexibility to adapt to evolving requirements;

Supervision and Team Coordination:

• Guide and mentor the accommodation team, ensuring accountability, effective communication, and timely execution of tasks;
• Act as the primary point of contact for accommodation providers, Organising Committees (OCOGs), and other key stakeholders;

Stakeholder-Focused Planning and Operations Delivery:

• Ensure a smooth and efficient check-in and check-out process for stakeholders;
• Resolve operational issues in real-time, maintaining a positive and professional experience for all involved;

Room Allocation and Compliance:

• Oversee room allocation plans, ensuring adherence to contractual agreements regarding room types and quantities;
• Proactively address discrepancies, collaborating with providers to implement corrective actions swiftly;

Database and Reporting delivery:

• Ensuring accuracy and up-to-date records of inventory, rooming lists, and financial data on the GRPS data tracking system;
• Provide detailed and regular reports on accommodation status, ensuring transparency and accountability to OBS management;

Quality Assurance and Continuous Improvement:

• Conduct regular quality control checks, leveraging surveys and feedback mechanisms to maintain high service standards;
• Identify opportunities for improvement, implementing innovative solutions to enhance efficiency and stakeholder satisfaction;

Financial and Contractual overseeing:

• Oversee all financial aspects of the accommodation plan, including budget tracking, invoicing, and expense reporting;
• Ensure compliance with contractual obligations, conducting regular reconciliations and performance evaluations;

Post-Operational Analysis:

• Preparation of comprehensive post-event reports, including financial reconciliations, performance assessments, and recommendations for future improvements.

Skills, Requirements & Qualifications

• Relevant or suitable tertiary qualification or certificate;
• Proven experience in accommodation supervision, event planning, or a similar operational role, preferably in high-pressure environments;
• English speaking skills, Italian language is an asset;
• Driving license B, ability to move to the Host City for the operational period.
• Strong ownership and delivery of projects and communication skills, with the ability to motivate and coordinate cross-functional teams;
• Exceptional problem-solving capabilities, with a proactive approach to identifying and resolving issues;
• Proficiency in database management, reporting tools, and financial tracking systems; ability to learn new systems quickly; Tech Savviness is advantageous
• Attention to detail, coupled with the ability to manage multiple priorities and tight deadlines;
• Cultural sensitivity and the ability to work collaboratively with international teams and stakeholders;

Workplace & Environment

• Exciting opportunity to be a key part of successfully delivering a position as part of an Olympic Games team;
• Fast paced, high impact working within a multi-national environment impacting a global sporting event;
• Flexibility in Full time shift work including evening and weekends;
• Subject to national/international criminal background checks;
• This is a freelance opportunity that commences as soon as possible until late February 2026.

Additional - Guide to Olympic Acronyms:

• OBS: Olympic Broadcasting Services
• OCS: Olympic Channel Services
• OIS: Olympic Information Systems
• IBC: International Broadcast Centre
• OCOG- Organising Committee for the Olympic Games
• GRPS- Inhouse built database of personnel for the Olympic Games system incorporating all information that is required for key actions in this position  

We thank all applicants, however, only those selected for interviews will be contacted. Only direct candidate applications to our organisation will be accepted.

Our Commitment to Diversity:

We are committed to creating an inclusive environment for all people. We welcome applications from all qualified candidates, regardless of race, ethnicity, gender, or background.

Please be informed that Olympic Broadcasting Services, S.L. (“OBS”) or Olympic Channel Services S.L. (“OCS”) (depending on the role you apply for as indicated in the position description) will be the data controller of your personal data with registered address at C/Torrelaguna 75, 28027 Madrid. Your personal data will be processed for recruiting purposes, being the lawful grounds of such processing contractual necessity, OBS/OCS legitimate interests and in some cases your consent, as further described in our Recruiting Privacy Policy. You can exercise your data protection rights by contacting OBS Data Protection Officer via dpo@obs.tv. By submitting your application, you acknowledge and accept our Recruiting Privacy Policy.