About the role: 

OBS is seeking a registered Freelancer with strong all-round IT expertise and a proven track record in enterprise IT environments, including Windows, networking, and Office 365. This is a hands-on role focused on providing IT support, supervising and reviewing IT installations for the Olympic Winter Games Milano Cortina 2026, and collaborating closely with the OBS Level 2 IT Support team. The ideal candidate is results-driven, quality-focused, and highly organised, with excellent time management and coordination skills. Responsibilities include end-user support and escalation of more complex issues to the Level 3 Systems team. 

Duties & Responsibilities

• Provide on-site technical support to office-based users, troubleshooting both hardware and software issues;
• Identify, diagnose, and resolve technical issues affecting users’ operating systems, applications, network access, and peripheral devices;
• Set up and configure new computers, including deploying pre-configured system images and ensuring full functionality;
• Troubleshoot basic network connectivity issues and liaise with Network Operations staff for escalated problems;
• Perform additional support tasks as directed by management, including asset labelling, inventory management, report preparation, equipment setup and testing;
• Ensure proper functioning of peripheral hardware such as printers and promptly resolve any related technical issues;
• Collaborate with IT teams to coordinate system updates, hardware replacements, and other infrastructure improvements;
• Provide video conferencing support, managing Teams, Zoom, and Webex sessions using Cisco technologies;
• Record and document technical procedures, incidents, and resolutions for internal reporting and future reference; 

Skills, Requirements & Qualifications

• Degree in Computer Engineering or equivalent practical experience in IT support;
• 2 to 5 years experience in a similar function;
• Proficient in English (written and verbal) and Italian language is advantageous;
• Skilled in ServiceNow (ITSM) and Microsoft cloud solutions including Azure, Intune, Autopilot, and SCCM;
• Advanced knowledge of Windows operating systems and antivirus solutions;
• Solid understanding and hands-on experience with Active Directory;
• Knowledge of core networking protocols including TCP/IP, DHCP, and DNS;
• Strong background supporting IT systems in large-scale enterprise settings;
• Excellent customer service mindset with a proactive approach to solving user issues;
• Capable of working under pressure in fast-paced settings with adaptability and composure;
• Proven multitasking and prioritisation abilities;
• Experienced in inventory control and asset tracking.

Workplace & Environment

• Exciting opportunity to be a key part of successfully delivering a position as part of an Olympic Games team;
• Fast paced, high impact working within a multi-national environment impacting a global sporting event;
• Operations are based in the Olympic Warehouse in Milan;
• Flexibility in Full time shift work including evening and weekends;
• Subject to national/international criminal background checks;
• This is a freelance opportunity that commences in early January 2026 until late February 2026.

Additional - Guide to Olympic Acronyms:

• OBS: Olympic Broadcasting Services
• IBC: International Broadcast Centre

We thank all applicants, however, only those selected for interviews will be contacted. Only direct candidate applications to our organisation will be accepted.

Our Commitment to Diversity:

We are committed to creating an inclusive environment for all people. We welcome applications from all qualified candidates, regardless of race, ethnicity, gender, or background.

Please be informed that OBS or OCS will process your personal data (depending on the role to which you apply the data controller may be OBS or OCS as indicated in the position description) to evaluate your eligibility and suitability for open positions and opportunities and to include your information in our job candidates/freelancers pool for future opportunities, for a maximum of two years in accordance with our Recruiting Privacy Policy. You can contact our Data Protection Officer via dpo@obs.tv if you wish to learn more about how we process your Personal Data and/or if you have any questions or if you want to exercise your rights, amongst others, your rights to access or delete your information.